Celmil Group («we,» «our,» or «us») values the trust you place in us when you use our services or visit our website. This Privacy Policy describes how we collect, use, share, and protect your personal information. By accessing our website or engaging with our services, you agree to the practices described below.

1. Information We Collect

We collect both personal and non-personal information to help us deliver a seamless, safe, and efficient service. This may include:

• Personal Information: When you fill out our contact form, request roadside assistance, or communicate with us via phone or email, we may collect your name, phone number, email address, service location, vehicle information, and details of the issue you’re experiencing.
  
  
• Usage and Device Information: Our website may automatically collect data, including your IP address, browser type, operating system, the pages you visit, and the date/time of your access. This is used for analytical purposes and to improve the functionality and performance of our website.
  
  
• Cookies and Tracking Technologies: Like many websites, we may use cookies or similar technologies to enhance your user experience, understand site usage, and deliver personalized content.
  
  

2. How We Use Your Information

The information we collect is used to provide, maintain, and improve our services. This includes:

• Responding to your requests for roadside assistance or fleet maintenance
  
  
• Contacting you regarding your inquiry or service
  
  
• Managing internal operations, including data analysis and troubleshooting
  
  
• Enhancing user experience and website functionality
  
  
• Meeting legal, regulatory, or contractual obligations
  
  

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Sharing of Information

We may share your information in the following cases:

• With trusted service providers who support our operations (such as dispatch partners or technicians), solely for the purpose of fulfilling your service request
  
  
• As required by law, regulation, or legal process
  
  
• To protect our rights and safety, or the safety of others, including to prevent fraud or address security issues
  
  

All third parties with whom we share information are required to protect your data in accordance with this policy.

4. Data Security

We are committed to safeguarding your information. We implement reasonable technical and organizational measures to protect it from unauthorized access, disclosure, or destruction. However, no data transmission over the Internet can be guaranteed to be completely secure. You use our site and services at your own risk.

5. Your Rights and Choices

You have the right to:

• Access the personal data we hold about you
  
  
• Request corrections or updates
  
  
• Request the deletion of your data, subject to legal obligations
  
  

To exercise your rights or make inquiries about our privacy practices, contact us at:
Email: [Insert Contact Email]

6. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the «Effective Date» at the top of this page. We encourage you to review this page periodically.